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Five Tips for Going Live

In the past few weeks, Facebook live has become an increasingly popular tool. From winter weather updates to holiday gift ideas, organizations of all types are going live to engage with their audience in real time. Before you try it out, here are a few things to keep in mind… Let people know it will... Read More
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Book Drive for Urban Impact

  At Marketing Support Network, the first of our three core values is “Care” and we take seriously that attitude of caring and service that puts others first and looks out for their best interest. That always means caring for our clients and their clients, customers, and audience members, but this Christmas it also means... Read More
personify

The Real Cost of Bad Data

We were excited to be featured on the Personify blog! Here’s what Emily wrote for our partners at Personify: We live in a data-driven age. Today, it is easier than ever before to retrieve key information about existing and prospective consumers. This information gives you the ability to contact, market, and communicate more effectively, while... Read More
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Passion. Purpose. Perseverance.

Passion. Purpose. Perseverance. These three words, while seemingly simplistic in nature, highlight a higher ideal and calling. Anyone who has ever worked in customer service understands the unique challenges presented by this career.   The needs and expectations of a caller can swing widely and vary greatly from one call to the next. At one moment,... Read More
Cathy blog

Leadership Experience: Customer Support Management

Before the bustling 24/7 inbound call center that is Marketing Support Network today, there was Cathy Vietmeier, answering phones and assisting clients. Twenty-eight years later, Cathy is still a vital aspect of MSN’s inbound department. Cathy came to MSN as an administrative professional, assisting with everything from answering inbound calls to keeping the office running smoothly.... Read More