Passion. Purpose. Perseverance.

Passion. Purpose. Perseverance. These three words, while seemingly simplistic in nature, highlight a higher ideal and calling. Anyone who has ever worked in customer service understands the unique challenges presented by this career.   The needs and expectations of a caller can swing widely and vary greatly from one call to the next. At one moment,... Read More
Cathy blog

Leadership Experience: Customer Support Management

Before the bustling 24/7 inbound call center that is Marketing Support Network today, there was Cathy Vietmeier, answering phones and assisting clients. Twenty-eight years later, Cathy is still a vital aspect of MSN’s inbound department. Cathy came to MSN as an administrative professional, assisting with everything from answering inbound calls to keeping the office running smoothly.... Read More

Cindy’s 20th Anniversary at MSN

Today we are celebrating Cindy’s 20th work anniversary here at MSN! As you can tell, everyone loves Cindy:  “Cindy, thank you for your 20 years of dedication to Marketing Support Network and for always being there to help when I need you! Most of all, thank you for your 20 years of friendship!” -Debbie “Cindy is... Read More
Podcast image

Content is Not King: A No BS Podcast

This week, Marketing Support Network’s Director of Digital Services, Meghan Speer, had the fantastic opportunity to be a guest on the No BS Marketing Podcast with Dave Mastovich. Every week Dave produces a podcast that focuses on teaching the world how to “cut through the BS” while hosting guests who share their big ideas about marketing success.... Read More
Ted Blog

Leadership Experience: Technology Services

A successful company is a well-oiled machine, with each employee navigating daily tasks with ease. Here at Marketing Support Network, those tasks include inbound calls, outbound calls, digital creation, and so many others. As a company that depends heavily on different types of technology, one rogue phone or disconnected computer can ruin a day’s worth... Read More