Cindy’s 20th Anniversary at MSN

Today we are celebrating Cindy’s 20th work anniversary here at MSN! As you can tell, everyone loves Cindy:  “Cindy, thank you for your 20 years of dedication to Marketing Support Network and for always being there to help when I need you! Most of all, thank you for your 20 years of friendship!” -Debbie “Cindy is... Read More
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Content is Not King: A No BS Podcast

This week, Marketing Support Network’s Director of Digital Services, Meghan Speer, had the fantastic opportunity to be a guest on the No BS Marketing Podcast with Dave Mastovich. Every week Dave produces a podcast that focuses on teaching the world how to “cut through the BS” while hosting guests who share their big ideas about marketing success.... Read More
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Leadership Experience: Technology Services

A successful company is a well-oiled machine, with each employee navigating daily tasks with ease. Here at Marketing Support Network, those tasks include inbound calls, outbound calls, digital creation, and so many others. As a company that depends heavily on different types of technology, one rogue phone or disconnected computer can ruin a day’s worth... Read More
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The Rise of Live Chat

A recent study from the Pew Research Center found that 68% of Americans have smartphones; 45% have tablet computers. With users spending more and more time in front of web-enabled devices, it makes sense that their preferred method of finding assistance for customer service or technical support issues would be changing as well. Cue the... Read More

Results Revealed

In February I wrote about how and why we implement social media results. Today I am going to show you an example of a trend we isolated as successful and then were able to replicate again and again. Last year, we posted an image to one of our clients pages that resonated with the audience... Read More