The Real Cost of Bad Data

We were excited to be featured on the Personify blog! Here’s what Emily wrote for our partners at Personify: We live in a data-driven age. Today, it is easier than ever before to retrieve key information about existing and prospective consumers. This information gives you the ability to contact, market, and communicate more effectively, while... Read More

Passion. Purpose. Perseverance.

Passion. Purpose. Perseverance. These three words, while seemingly simplistic in nature, highlight a higher ideal and calling. Anyone who has ever worked in customer service understands the unique challenges presented by this career.   The needs and expectations of a caller can swing widely and vary greatly from one call to the next. At one moment,... Read More
Cathy blog

Leadership Experience: Customer Support Management

Before the bustling 24/7 inbound call center that is Marketing Support Network today, there was Cathy Vietmeier, answering phones and assisting clients. Twenty-eight years later, Cathy is still a vital aspect of MSN’s inbound department. Cathy came to MSN as an administrative professional, assisting with everything from answering inbound calls to keeping the office running smoothly.... Read More

Cindy’s 20th Anniversary at MSN

Today we are celebrating Cindy’s 20th work anniversary here at MSN! As you can tell, everyone loves Cindy:  “Cindy, thank you for your 20 years of dedication to Marketing Support Network and for always being there to help when I need you! Most of all, thank you for your 20 years of friendship!” -Debbie “Cindy is... Read More
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Content is Not King: A No BS Podcast

This week, Marketing Support Network’s Director of Digital Services, Meghan Speer, had the fantastic opportunity to be a guest on the No BS Marketing Podcast with Dave Mastovich. Every week Dave produces a podcast that focuses on teaching the world how to “cut through the BS” while hosting guests who share their big ideas about marketing success.... Read More