Lin Cook
Lin Cook
CEO

Lin founded Marketing Support Network on April 28, 1982. In addition to founding Marketing Support Network, he has experience working as a sales manager for two firms, as well as editing a magazine. Lin oversees the sales, marketing, and business services at Marketing Support Network. He has a bachelor’s degree in English, a master’s degree in theology and counseling, and MBA coursework.

Meghan Speer
Vice President of Client Services

As Vice President of Client Services, Meghan helps our clients design solutions to connect, engage, and respond to their constituents across all communication platforms. Her background in marketing and public relations, combined with her creative ideas, help our clients build relationships that grow their brand. Meghan also manages our strategic partnerships to ensure our clients always have the best technology and services available to them.

Jon Sarles
Director of Customer & Technical Support Services

Jon is passionate about training and developing others. With a master’s degree in education and background in telecommunications, sales and customer service Jon is able to provide effective training initiatives to develop expert customer service representatives and sales leaders. Overall Jon’s leadership role provides a seamless identification of our client’s goals and dynamic service solutions, so that our agents are able to provide the highest quality of customer experience for our partners.

Debbie Johnston
Outbound Services Manager

Debbie is rewarded by seeing our team and our clients come together around a common purpose resulting in our clients reaching their goals and growing their organization. Debbie leads our outbound team in the successful implementation of outbound calling and email campaigns. Her leadership style focuses on mentoring and equipping future leaders. She contributes to our team members getting the best possible results for our clients.

Diana Conn
Client Support Services Manager

Setting goals and seeing them fulfilled is what motivates Diana in her work. She had 10 years of experience as an administrative manager in the United States Air Force and as an operations manager in the private sector. Diana’s experience is valuable as she leads our team in implementation of new customer service and data management solutions.

Theodore Isiah Carson
Director of Technology Services

Theodore is dedicated to helping others. With extensive experience in the technology industry, Theodore is an accomplished software developer and team-focused individual with expertise in the creation of new and legacy applications. His background in programming and information technology services supports the success of our client solutions and partnerships as well as our internal team.

Jan Mackowiak
Human Resources Manager

Jan has made it her personal mission to “Pay It Forward” with acts of kindness. This spirit of giving and kindness is evident in her role here at MSN. Jan brings together her personal passion and professional expertise to manage our human resources department where she works to keep our team at its best. It was no surprise to us when she was awarded the Pittsburgh Business Times Human Resources Leadership Award!

Cathy Vietmeier
Customer Support Operations Manager

Cathy’s genuine interest in our team members and care for our projects creates an environment that is supportive of quality work. She currently supervises our customer service operations by leading contact center operations, workforce management, and overseeing quality assurance. Cathy’s mission to listen, educate and find solutions all comes together to create a happy and productive team, and ultimately satisfied customers.

Michael Carnevale
Database Services Manager

Michael has been with Marketing Support Network for five years. He oversees custom reporting, quality control, training, and project implementation for business to business and business to consumer projects. He has over ten years of experience in customer service and sales in both call center and retail environments. Michael is a certified Swiftpage ACT! Consultant and received his Bachelor’s degree in Sociology, from The Pennsylvania State University.

Melissa Davis
Quality & Training Manager

Melissa’s role as Quality and Training Manager gives her the unique opportunity to see our agents in action every day. The motivation behind the work she does is seeing how much the agents care about the work that they do and taking customer service to the next level for our clients. Her entire career has been focused on customer satisfaction and that’s exactly what she ensures we do here at MSN.

Matt Slippy
Digital Services Coordinator

Matt’s passion is plain and simple: help other people. In college, Matt quickly realized he had a love for connecting with people from all different backgrounds. His work, with a variety of nonprofit organizations, helped him to understand that one of the primary needs of people everywhere is the ability to connect with one another. Matt’s background in business and a degree in marketing enable him to create innovative digital media content to further develop the customer experience through engagement on social, in email and on the web.

Emily Altmyer
Digital Media Specialist

Emily’s experience in marketing, communications, and graphic design has led her to pursue the realm of digital media. She has a strong passion for connecting with people through online and artistic outlets. Emily enjoys producing and brainstorming new content ideas for clients and her modern style and creative mindset help to promote and grow brands.