Marketing Support Network is a Sage Software Authorized Certified Consultant. We offer a wide variety of services for ACT! users to help them leverage this CRM tool to reach their goals. Our certified ACT! Consultants can assist you with the installation, customization and management of ACT! to meet your unique needs. We can train and empower your sales staff and database administrators to get the most ACT! has to offer. Our consultants can also provide technical support for issues as well as upgrades and database migrations.
Marketing Support Network is a Personify Consulting Partner, providing solutions to associations that use Personify’s technology to manage, engage, and analyze their constituent relationships. We integrate fully with the Personify system and provide support services for the many associations that use Personify with real time access to new data. We work with you as a Personify user to help you leverage the data in Personify to meet your organizational goals.
Ascendio builds websites & applications for organizations. They craft attractive, intuitive & effective solutions that deliver sustainable value. Part strategy. Part design. Part code. Their product is improvement and the process is all encompassing. More than a single project or digital experience, their aim is enduring transformation.
As a valued Partner with Microsoft for over ten years, Marketing Support Network bases its primary systems and enhanced proprietary products on the software leader’s tried and true technologies. We utilize SQL Server, .NET, C# and IIS, Microsoft Office, Office 365, and Microsoft’s cloud services. These provide MSN with enhanced abilities to manage and provide insight into our clients’ data to help them increase productivity while at the same time streamlining communications and widening revenue margins.
Marketing Support Network offers set-up, interaction design, management and live chat service utilizing Bold Chat. Bold Chat is an agile and powerful live chat technology built on evidence-based best practices. The platform’s robust analytics and sophisticated reporting help to inform the development of an ideal customer chat experience that builds loyalty and increases revenue. Leveraging Bold Chat enables our team to maximize chat agent efficiency, increase sales, boost customer satisfaction, and build your brand.
Marketing Support Network offers management, setup, and integration with Zendesk for a seamless customer experience with shared workflow, escalation capability and collaboration between your internal team and the Marketing Support Network team. Zendesk is ideal for many customer and technical support related needs. “It is an elegant system for dealing with inbound ticket requests from any channel — email, web, social, phone, or chat.” The platform gathers data and provides robust reporting and analytics which generate insights that we can apply together to build customer relationships that are more meaningful, personal, productive, and profitable.
Salesforce is a leading CRM solution providing solutions for sales, marketing, and service. Marketing Support Network supports and integrates with all three Salesforce Solutions. Salesforce can be integrated across our services to align sales, marketing and service around your organization’s common goals.
The Marketing Support Network team utilizes Sprout Social to support the collaboration and creativity required to deliver excellence in social media content and response that will drive your goals and grow your following. Our marketing team and customer service team can easily collaborate to deliver content to your crowd, maximize that content through engagement, and then serve your followers with live monitoring and timely response that meets their needs. The level of social care our team provides through Sprout Social creates an experience for your followers that generates brand loyalty and increases customer satisfaction, conversions and revenue. Customer inquiries can be easily converted into trouble tickets through Sprout’s integration with Zen Desk, and most CRMs.