Social media customer service efforts allow you to create positive customer experiences and convert negative experiences into positive ones. Every positive social interaction a follower has with a brand gets broadcast to that follower’s network. Being present to your following creates an opportunity for your brand to have localized virality across countless networks. There is no other public customer service channel, so make sure that you’re doing it right. Crowd Thread, a service of Marketing Support Network, can help get you moving in the right direction.
Social media inquiries can be easily converted into trouble tickets in your system of choice. This ensures that every question gets answered to full resolution. Marketing Support Network is capable of converting social interactions to any other channel and handling all resolutions to completion.
Because of social’s proactive possibilities, you can oftentimes resolve issues before they become more difficult to handle. Our team monitors your social presence, as often as needed, to ensure that all inquiries are handled as quickly as possible.
Listening is a powerful tool for customer service. Unlike other channels, social media allows you to listen for customer complaints and reach out to them before they reach out to you. This creates a delightful experience for the customer, and creates public interest. Make the most of your public customer interactions.
Use social media for product, event, recall, or emergency communications. Social allows you to reach people you cannot reach otherwise, providing them information that they need. Make sure that everyone receives the messages that are relevant to them.
Why Choose Social Customer Care?
Your customers expect it
When your customers look for you on social media they will expect to find you and they will expect you to have a professional and timely response.
When your customers connect with you on social media and have a positive experience they will share that experience with their friends and followers.
Personalize your customer experience
Remind your customers that real people work for your organization by providing personal and effective social customer care.