Customers expect a quick response and quick resolutions on their channel of preference. We meet your customers where they are, on the channel they prefer, with an experience that will bring them back. Our integrated multi-channel customer-care solutions are fully scalable to provide a full outsource or to supplement during peak, overflow, or after hours. Our team partners with you to support and promote your growth, leveraging the customer experience as a marketing tool, and providing you valuable feedback and support to increase revenue and results.
The seamless integration of our customer care solutions with your organization is possible because of our industry experience, and comprehensive implementation process. Our team is dedicated to your success, so we customize our services, technology and processes to meet your unique needs. This customization is key in achieving seamless integration, increasing brand reputation, and in driving the results that you are looking for.
Andy brings a wealth of contact center management and client service experience to MSN. He is responsible for achieving client and internal goals and maintaining a dedicated team of agents who provide the best possible experience to every caller. Andy takes pride in delivering results with integrity, fostering employee professional growth and team building, and approaching complex challenges with a positive and solution-oriented outlook. He enjoys music, art, film, and spending time with his wife, Kim, and three children.
Setting goals and seeing them fulfilled is what motivates Diana in her work. She had 10 years of experience as an administrative manager in the United States Air Force and as an operations manager in the private sector. Diana’s experience is valuable as she leads our team in implementation of new customer service and data management solutions.
Melissa’s role as Quality and Training Manager gives her the unique opportunity to see our agents in action every day. The motivation behind the work she does is seeing how much the agents care about the work that they do and taking customer service to the next level for our clients. Her entire career has been focused on customer satisfaction and that’s exactly what she ensures we do here at MSN.
Cathy’s genuine interest in our team members and care for our projects creates an environment that is supportive of quality work. She currently supervises our customer service operations by leading contact center operations, workforce management, and overseeing quality assurance. Cathy’s mission to listen, educate and find solutions all comes together to create a happy and productive team, and ultimately satisfied customers.