Technical Support

MSN offers two levels of trouble and call ticketing solutions through our contact center and live chat services. MSN’s technical support solution is more than just your typical "ticket recording" service. Our agents can help to identify and diagnose technical problems before they escalate into a major issue. MSN will assign a designated Targeted Service Team Leader to your account so you have a direct contact to discuss your customer’s issues.

• Your customers will have access to our technical support technicians 24 hours a day, 7 days a week.
• The response MSN provides is much more than an "answering service," MSN can provide your customers with tier 1 and 2 support. Your customers will be communicating with someone who can and wants to help them, not just recording their concern and forwarding it to you for resolution.
• MSN provides the ability to create escalation points for triage of issues back to you based on your specifications for the most cost effective solution possible.
• MSN either integrates with your current support platform, assists you in developing a customized solution, or by utilizing our partner Liveperson. This ensures your customers receive an accurate and timely resolution and the communication is properly recorded.
• Creation of a knowledgebase of solutions to lower the amount of time it takes to locate the best answer for an inquiring customer.