Published by admin on 25 Jul 2013
3. Is their vision one that promotes investment and engagement?
Knowing about the senior staff of the contact center is very important. Who trains the agents? Do they have an open line of communication? Finding out how the internal structure of the organization works will give you a window into the values of your contact center partner. If those values are in line with your organization and your customer service goals you have found a good partner. Find out the supervisor-to-staff ratio and what the opportunities are for internal promotion and the strategies for staff engagement. These keys to employee growth increase employee retention, investment, and satisfaction which drive better results for you on a daily basis. “Attitude reflects leadership” taken from one of my favorite movies Remember the Titans. http://www.youtube.com/watch?v=iCxEAzvQqnY Leaders who lead by example, build trust, and engage their team – get successful results.