Published by admin on 15 Jan 2013
The first few months after the Christmas Season can prove to be a trying time for those working in the customer service industry AND for those that are in need of customer service!
Here are 3 tips to remember when the going gets tough: (for whichever end of the phone you’re holding)
- Be Kind. Sure, the situation could be stressful, but remember that kindness can go a long way. Do not allow your frustrations to escalate into your words! Always be polite and professional- it really is the fastest way to reach your desired outcome!
- Don’t Make Assumptions. You know what they say about assuming! Ask the person you are speaking with to be as descriptive as possible. Ask clarifying questions until you are certain. It might take more time and effort up front, but it pays off in the long run. We promise.
- Be Patient. Whether you are the CSR trying to quickly resolve the problem, or you are the customer that wants your problem to be resolved quickly, understand that sometimes more complex problems take time to understand and fix the right way. Remember that sometimes a quick fix only solves a problem temporarily. Have the patience to follow the needed steps to solve the problem or issue correctly and hopefully there won’t be a second time!
*Do you have any tips you’d like to add, or stories of your own customer service experiences? We’d love to hear from you! Please comment in the section below!*
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