Published by admin on 12 Sep 2013
10.Do their values match yours and that of your customers? Do you believe in them and do they believe in you?
The mission and vision of the contact center is the foundation for their work and your relationship. It is like any new relationship, sharing the same core values allows for a deeper, more beneficial engagement that will last. If the contact center does not know what their mission, vision and values are, where are they going to take you and your customers? And are they even going to exist in a few years? Having a conversation about culture will allow you to identify if the contact center is a match with your vision and values. You want a seamless experience for your customers and you want your contact center to function as your true partner. For this to be possible they have to believe in you and you have to believe in them. This is only possible with a foundation of shared values.
With these building blocks, built on a foundation of shared values, and driven by a genuine passion for your success, your contact center partner can leverage your brand and enable you to achieve more than you ever could achieve on your own.