Published by admin on 19 Sep 2013
Many of us once had dreams when we were idealistic students of what our working world would look like. Perhaps those dreams involved instant respect, credibility, and success. Some of us may have had delusions of grandeur where we envisioned ourselves starting out at the top. Maybe your dreams included an imaginary office you created in your mind where people save the world.
It seems for most of us those dreams quickly fade as we settle into what we think is the inevitable reality. Maybe your boss, your co-workers, or your family even told you “welcome to the real world” when you expressed your disappointment. Starting out at the top turned into an “entry level” position of running personal errands for your boss and making coffee, while doing all the other tasks that no one else wanted to do. The team concept was traded for survival mode and you spend your days navigating office politics, and wondering if your work even matters.
But what if things could be different? What if those dreams of yours were not just dreams, but could be a reality? What if your work could be fulfilling, purposeful, and awesome? What if you could work with a team of talented people that COULD change the world? What if you chose not to accept the “welcome to the real world” mentality and instead could change your work world for the better?
Marketing Support Network has a heritage of 32 years of success in customer support and marketing services and the contact center industry. In a competitive market, MSN has continued to grow in large part because of the core values, integrity, and passion for excellence instilled by our founding partners. It is these values embodied by our team, and delivered through our services, that makes us proud to seek out partners whose needs we can meet. We are inspired to take this foundation and build on it, attracting amazing people to our team, so that we can serve our clients better than ever.
In this technological age we face additional challenges in the workplace, especially in the contact center industry. We want to be very intentional about encouraging teamwork, fostering creativity, and maintaining an enjoyable physical working environment, all while continuing to grow and being progressive in our technology and services.
This is how our Workplace Revolution project was born. We brought together representatives from all of our departments and brainstormed how we could do life at work better together. We talked about how we could make changes that will positively impact employee engagement and retention, as well as client service and productivity. We wanted to develop ways that we could better serve our team, so that they could better serve our clients and their customers.
Through our Workplace Revolution we hope to make sustainable changes that benefit both our internal team and our clients and their customers. Change can be challenging, even when positive. We agreed that the changes need to be incremental so that they would not be a distraction from the important work that we do. We also decided that the changes must be affordable for even a small business so that they can be easily replicated and implemented anywhere. We hope that you will follow our efforts in this endeavor and be inspired to rethink the dreams of your former idealistic self.
We are striving together as a team towards a common purpose. To begin this journey you need the core foundation of a solid team mission, vision, and values that we are thankful to have at MSN. Will you join us? Will you revolutionize your workplace for yourself, your team, and for your customers? We invite you to share your ideas and feedback on positive things you have done in your workplace. We look forward to hearing from you!